Privacy Policy

1. Introduction

Night Owl AV ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

2. Information We Collect

We may collect the following types of information:

2.1. Personal Information

• Name and contact information (email, phone number, mailing address)
• Business information (company name, job title)
• Payment information (processed securely through third-party payment processors)
• Service history and preferences

2.2. Technical Information

• IP address and browser type
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our services
• Processing service requests and payments
• Communicating with you about services, updates, and support
• Sending marketing communications (with your consent)
• Analyzing website usage and trends
• Complying with legal obligations
• Protecting against fraud and security threats

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: When you have provided explicit consent for sharing

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and assist with marketing efforts. You can control cookie preferences through your browser settings, though this may affect website functionality.

7. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services (such as HubSpot, payment processors, or analytics providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided in the Contact section.

9. Children's Privacy

Our services are directed exclusively to businesses. We do not knowingly collect personal information from children under 18 years of age. If you believe we have collected such information, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of information and legal requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: (720) 534-7735
• Address: Lafayette, Colorado 80026

13. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).